I’m having video or audio problems during lessons

If you’re experiencing video or audio issues during your online lessons, try these troubleshooting steps:

Check Your Internet Connection

A stable internet connection is essential for smooth video lessons:

• Minimum speed: 5 Mbps download, 2 Mbps upload
• Recommended: 10+ Mbps for best quality
• Test your speed at speedtest.net
• Use wired connection (Ethernet) if possible
• Close other applications using bandwidth

Camera Not Working

If your camera isn’t showing video:

1. Check browser permissions

   • Click the camera icon in your browser’s address bar
   • Allow access to camera for Aatinee

2. Check system settings

   • Ensure no other application is using the camera
   • Restart your browser
   • Try a different browser (Chrome, Firefox, Safari)

3. Hardware check

   • Verify camera is connected (for external webcams)
   • Test camera in another application
   • Check if camera lens is covered

Microphone Not Working

If others can’t hear you:

1. Check browser permissions

   • Allow microphone access in browser settings
   • Refresh the lesson page

2. Check system settings

   • Ensure correct microphone is selected
   • Check microphone volume level
   • Unmute in system settings

3. In-lesson controls

   • Check if you’re muted in the lesson interface
   • Look for the microphone icon and ensure it’s not crossed out

Can’t Hear Others

If you can’t hear the teacher or other students:

1. Check your speakers/headphones

   • Ensure they’re connected properly
   • Check volume level
   • Test with other audio (music, video)

2. Browser settings

   • Check if browser audio is muted
   • Refresh the page

3. Lesson controls

   • Check volume slider in the lesson interface

Recommended System Requirements

For the best experience:

• Browser: Latest version of Chrome, Firefox, or Safari
• Operating System: Windows 10+, macOS 10.14+, or recent Linux
• RAM: 4GB minimum, 8GB recommended
• Processor: Dual-core 2GHz or better

Still Having Issues?

If problems persist:

1. Try restarting your computer
2. Update your browser to the latest version
3. Disable browser extensions temporarily
4. Contact technical support with details about your issue

We’re here to help ensure you have the best learning experience!